At 77 Decors, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund process. Please review our policy below for details on how to return products and request a refund.

1. Eligibility for Returns

To be eligible for a return:

  • The product must be unused, in the same condition that you received it, and in its original packaging.
  • Returns must be initiated within 14 days from the date of delivery.
  • Certain products, including customized or special order items, are not eligible for returns.

2. How to Return a Product

To return a product, please follow these steps:

  • Contact our customer support team at 77decor.seed@gmail.com or call +91 87622 16923 to initiate the return process.
  • Provide your order number and a brief explanation of the reason for the return.
  • If your return request is approved, we will provide you with instructions on how to return the item.
  • Please ensure that the product is securely packed for the return shipment. You are responsible for return shipping costs, unless the item is defective or damaged.

3. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will either offer a replacement or refund for the item, depending on availability. Please provide photographs of the damage or defect to help us resolve the issue promptly.

4. Refund Process

Once we receive your returned item and inspect it, we will process your refund:

  • Refunds will be issued to the original payment method.
  • Please allow up to 7-10 business days for the refund to reflect in your account, depending on your payment provider.
  • If your return does not meet the criteria for a refund (e.g., the item is used or damaged), we will contact you to discuss alternative solutions.

5. Non-Refundable Items

Some items are non-refundable, including:

  • Custom-made products or products with personalized engravings.
  • Products that are opened or used, unless defective.
  • Sale or clearance items.

6. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item. Exchanges are subject to availability.

7. Late or Missing Refunds

If you haven’t received your refund after 7-10 business days:

  • Check with your bank or credit card provider, as it may take some time to process.
  • If you’ve done this and still haven’t received your refund, please contact us at 77decor.seed@gmail.com.

8. Contact Us

If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to reach out to our customer service team.

  • Email: 77decor.seed@gmail.com
  • Phone: +91 87622 16923
  • Address: 77 Decors, Seed Resort, Gumbaz Road, Ganjam, Srirangapatna, Karnataka 571477